Services
Implementation & Services
Practical support across discovery, configuration, interfaces, validation, training and ongoing operation.
Discovery & workflow mapping
Document current processes, target workflows, roles, disciplines, data and reporting requirements.
Configuration & integrations
Configure modules, test catalogues, permissions, analyser interfaces and external system connections.
Migration & validation
Plan data migration, user acceptance testing, validation evidence and controlled transition to production.
Training
Role-based training for laboratory staff, managers and system administrators.
Go-live support
Structured deployment support, issue triage and workflow stabilisation.
Ongoing support
Operational support, maintenance, upgrades and change-management assistance.